Looks like there's more issues with the network today, as from just before 6pm I was finding it impossible to load any pages intermittently. Checking the ThinkBroadband monitor, there's a lot of 100% packet loss since around this point:
Would have thought it was just me, until I noticed similar spikes of red showing up on the graphs for all the other users who've posted live graphs on here (particularly in the thread about the recent latency issues from a weekend or two ago). Is there some form of network wide problem?
Again not uncommon symptoms with specific peering/transit (and/or even TBB Hosting) issues that sporadically occur.
Usual basic diagnostic process typically includes using other (ICMP) pingplot hosts (eg Firebrick via AAISP and f8lure via Rapidswitch hosting) and also Trace Routes and TCP/UDP tracing to peering points.
Assuming no other ISP experiencing identical symptoms to same hosting server then typically flagging to VM results in some indeterminate lag/investigation and then ultimately several attempts at a fix for another few months/year! Unfortunately the "peering/transit" agreements between VM and it's peering/transit partners are invariably "commercially sensitive" so only a generic (if any) fault/explanation/detail is ever published.
EG. Like no doubt many others over UK I have same/similar symptoms for TBB/BQM in Hove across 2 cable segments (and also 2 different SHubs/Tiers on a single cable segment|) but no evidence of "outage" on Hubs and no visible packet loss using AAISP/Firebrick or f8lure server/RapidSwitch hosting either!
NB: SamKnows hardware (24x7) monitoring is running on these two IP's which explains the hourly (blue/yellow) Average/Max Latency spikes on TBB and also f8lure/Firebrick comparisons.
But the hard part is that you cannot get a real-time picture of it except retrospectively when perhaps some part of the BQM graph shows it after you have your connection again to generate the graph. You cannot even post a message here. And the team are so busy, that after a few days of someone starting a unique thread, when they reply to you, it's over.
Only to start again... so what IS the problem causing this almost across all service areas intermittently.
My network logs are silent on this. I don't know what their purpose is when the connection is dropping, yet my computer says I have a connection.
This also is affecting business customers as my neighbour in my exact postcode is paying for full business service and the same is happening to her. She has a 3.0 hub. So there goes the idea that maybe my old Superhub is the culprit?
Any report or statement from VM would help. I feel like a blind person with a stick looking for the edge of the cliff so I can tell other blind people there's a cliff there and to avoid it? LOL!
Well I've been on live chat for an hour to see what going on, they spoke to 'network team' and there is no 'issue apparently' even though ive linked them to this thread, and my ping graph. So no idea what they are doing or believe now.