I am a virgin media customer. Two weeks ago we had new neighbours move in and on their moving in day I looked out of the window to find a guy digging in my garden. I confronted him and he told me he was running virgin cable from my connection in my garden into next door and "not to worry I'll banana it round into next door" (from our garden). He also said not to worry the "lawn would bed in my spring."
He did not ask permission. As I see this he entered our land without permission which is trespassing and then dug up our lawn which is criminal damage and we are now the landlord to cable that is not ours and yet we are paid no rent! All of this because I assume that the contractor didn't want to dig the road up (I.e. To save virgin money).
I am utterly appalled at the behaviour of a company who until this point I had been very pleased with.
Since installation our broadband speed has significantly dropped to the point that my wife and I struggle to use the internet at the same time.
Any advice on what my options are would be greatly appreciated. My neighbours spoke to virgin who said they could send someone back out to take the cable out but that would just ruin the lawn even more.
It's criminal damage, without a doubt. VM need to give you a rather large cheque to say sorry. You mentioned about your speed dropping, expect it to get worse now that next door is piggybacked off of your connection. Double Whammy!
Mattww wrote: Thanks for the responses both! Apparently you can't email virgin how very 21st century of a broadband provider! So it's writing a letter! If I ever get a response I'll update you. Cheers matt
Make sure you get the letter written by a legal professional, solicitors will be fighting over one another for a case like this, and it will not cost you a penny.
The operative word here is "Criminal". Bestie joked about drilling holes in walls, but in the eyes of the law, digging up lawns is exactly the same. With that in mind, the Police would have to act upon any complaint made to them. An easy job for Bobbie, as he would know who is responsible. Any contractors in the employ of VM are acting as "Agents" of the company, and thus VM are the offending party. (30 odd years in the building game, fixing other peoples mess ups. )
Honestly, if some contractor was digging up my lawn without my permission I would have told him to **bleep** off. Especially as by the sounds of it your connection is suffering as a result. I mean to be frank it's your lawn, dig it up yourself and remove whatever the idiot has done.
Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.