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lordiffyboatrac
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Only getting about half normal speed despite new hub

Hi

I've been having intermittant internet issues for a while now and at the moment we are getting about 20-30 mb connection from a 75mb line.

Recently when I reported this to the call centre, they sent me out a new superhub 3 router but the problem still exists.

 

I'm using a wired connection and a ping test reveals occasional packet loss. Wi fi is slow also. 

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BigManA
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Re: Only getting about half normal speed despite new hub

When does this problem occur. All day or just most evenings?

It took a year and five months for me to get my speeds back from over utilisation!
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lordiffyboatrac
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Re: Only getting about half normal speed despite new hub

I'd say its much worse in the evenings. It seems much better in the morning. 

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lordiffyboatrac
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Re: Only getting about half normal speed despite new hub

at the moment I'm getting faster upload than download! can hardly watch you tube!

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Forum Team
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Re: Only getting about half normal speed despite new hub

Hi lordiffyboatrac, 

 

Thanks for getting in touch I am sorry to see you have been having trouble with your connection. 

 

I have taken a look and it seems you are affected by fault F004701440 for slow speeds at peak times. The current review date is 26/04/2017. I will pop you a PM to discuss this further. 

 

Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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zzxap19
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Re: Only getting about half normal speed despite new hub

I don't know if this will help, but I posted in the Speed section that i could get 165mb wired, but only 20mb wireless - on both 2.4ghz and 5.0ghz.

After some investigation it seemed it was the router throttling itself, limiting the max speed to 54mb.

Have you tried a wired connection? If you get full speed on a cable but very slow wifi try going into your router settings and clicking the advanced options and then have a look in the Wireless Radio settings to check it's able to access top speed - mine was set to low speed to enable older stuff to connect, but that was not necessary as nothing connecting is more than a couple of years old.
After twaeking I got the 2.4ghz from 20 to 50mb and the 5.0ghz from 20 to 110 - not quite the 150mb VM seem to think I'm on but a signicant increase no?
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