you are lucky , I am only getting 2 or 03 mb speed and I am paying for 50mb ! I have been having these issues after they did some technical update in January 2016 and they never ever fixed my broadband speed issues. I made several complaints spoke to them for many hours but no help by virgin media finally decided to cancel virgin media which they happily accepted to cancel my contract but overcharged me for over 70 £ which I am chasing refund from them. I don't know what to do I am so fedup.
If you read my post, currently running a 1Gbs network directly connected to the modem/hub for the purpose of testing, same type of speeds with high end laptop again 1Gbs network and directly connected to modem/hub. All my cables more than meet Cat 5e, in fact checking all are Cat 6.
Does the Technical help here have to work with Virgin Media themselves and hence the extremely slow response times to questions raised on this forum? Which means that the question I just posted will only be addressed.........................When?
The current wait time for the VM forum team is between 1-2 weeks from your last post on your own thread. If you want a quicker response you need to phone up and deal with the phone staffs scripts.
~~~~~~~~~~~~~~~~~~~~~~~~~ All posts made are personal opinions as I do not work for VirginMedia. Kudo's a post if you find it useful and want to say thanks Mark a post as a helpful answer if it answers your question
Seems I was one of the lucky ones that actually got 105% of what I am paying for but it steadily reduced to 90% and continues to reduce, I'm presently at 50%, I can understand that are people getting a worse service than myself, but we shouldn't allow Virgin Medias complacency to become the norm, meaning that We pay for a premium service & get a sub-standard service
To my way of thinking our Monthly payments should be accessed on the actual speed the end user receives
Does the Technical help here have to work with Virgin Media themselves...
there is no actual official " technical help" - it is a community forum to which anyone can post suggestions , but VM staff it only with moderators, not with techies. The forum staff can refer queries internally but that is a slow process as they are overloaded with price rise /contract issues right now.
... but many of the users here are much smarter than the clueless script monkeys in the actual offshore " tech support call centre" - in India, Philippines or wherever it's cheapest this week ...
Thanks for getting back to me and sorry for the late response.
With the questions I asked I just wanted a better understanding of your setup and to make sure everything was showing as it should to reach the up to 150 Mbps.
I've taken a look at the network and there has been a high peak time traffic fault raised in your area. The reference number is F004848757 and with a review date of 8th March 2017.
As this will be impacting your connection during peak hours, are you able to complete speed tests direct to the Super Hub and whilst the PC/laptop is in Safe Mode with Networking outside these hours please? If you can use speedtest.net > select default server and post a link/screenshot of the results, that would be great.