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Exceluk1
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On going issues, info requires.

Hi,

     Can VM please provide the following information.

1. When was the fault ref F003477649 first raised?

2. Can you confirm each and every review date issued.

    eg the latest review has been shifted from 12/10/2016 to 09/11/16.

 

Thanks

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Exceluk1
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Message 2 of 7
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Re: On going issues, info requires.

24hrs and no response.
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Message 3 of 7
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Re: On going issues, info requires.

Hey Exceluk1,

 

Thanks for posting Smiley Happy

 

Sorry that we've not replied sooner, we're busy at the moment and may take up to a week to reply.

 

I'm sorry but I don't have the info you've requested, we can only provide live updates.

 

Apologies for that, let me know if you have any other questions.

Take care.

Heather_J

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Exceluk1
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Message 4 of 7
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Re: On going issues, info requires.

Thanks for responding, can you confirm who can answer this? 

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Message 5 of 7
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Re: On going issues, info requires.

Hi there Exceluk1,

 

Hope you don't mind me stepping in for this while Heather is away from the office.

 

I've had a look at the fault ticket reference mentioned and have been able to collate some information regarding this.

 

It seems this was first raised on 05/01/2015.

 

I've sent you a private mail so that we can chat some more.

 

You can locate this by clicking on the envelope icon near the top right corner of the Community page.

 

Speak soon,

 

Nat_J


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cje85
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Message 6 of 7
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Re: On going issues, info requires.

I'm also affected by F003477649. Here are the dates so far!

05/01/2015
15/04/2015
17/06/2015
16/09/2015
16/12/2015
06/04/2016
10/08/2016
12/10/2016
09/11/2016

This area also had a utilisation fault from October 2012 - September 2014, so we've only had had 3 months of good service in 4 years, which is disgusting.

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Message 7 of 7
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Re: On going issues, info requires.

Thanks for helping out with this cje85,

 

Really sorry to hear that you're also affected by this.

 

I can see that the team are already instructed to monitor this with relation to your account.

 

Please let me know if there is anything more that I can help with.

 

Take care,

 

Nat_J


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