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SL
On our wavelength
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On Vivid 200... Getting 2-10mb.

In the evening my speed is dropping to as low as 2mb when I'm supposed to be on Vivid 200. I'm guessing this is what is making my V6 box slow too?

In the morning /daytime speed is as it should be.

I'm guessing this is congestion in the area but is there anything being done to fix this?
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Forum Team
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Re: On Vivid 200... Getting 2-10mb.

Hi SL,

Welcome to the Community!

Really sorry to hear you're having trouble with your connection.

I've run diagnostics on your equipment and I can see an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon Smiley Very Happy

Josh


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