My first post, but VM customer for 18 years (... yes I know).
I'm on Vivid 150 in Area 24 and I am not clear what speed I should be getting. I would have thought I could get a reliable 30Mbps stream anytime of day. It seems I only get around 10Mbps from the afternoon onwards.
What should I get? Just really frustrated... Some details
Measurement lab.net reports the same as I see and measure (london server): UPLOAD SPEED: 1.86 Mb/s DOWNLOAD SPEED: 9.64 Mb/s Network latency: 13 msec round trip time Jitter: 42 MSc
Speedtest to Luton and to London says "it's all good" (does it ever says anything different ) Luton/Virgin server: Ping: 27mS Download:108 Mb/s Upload: 10 Mb/S London/Virgin server: Ping: 13mS Download:130 Mb/s Upload: 10 Mb/S
PS: I have been through all the router.network checking, read the background etc...
I've taken a look into this and the upstream power levels are too high at +54 dBmV. For this I would like to arrange an engineer appointment to adjust these for you and have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.
Also there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F005381990 and has a review date of 20th September.