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Registered: ‎19-03-2017
Message 1 of 20 (475 Views)

On 200mb package, rarely get above 50mb, problem?

I'm on the 200mb package but never get above 50mb in my area. Other people in my area have reported the same issue. Could there be some sort of contention issue and if there is when will it get fixed?
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Hero
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Message 2 of 20 (907 Views)
Helpful Answer
confirmed by K14182
‎19-03-2017 14:12

Re: On 200mb package, rarely get above 50mb, problem?

Some areas will be less impacted then others throughout the day.

Test your speed by wire as wireless will be slower.

See where this Helpful Answer was posted


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Hero
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Registered: ‎29-01-2011
Message 2 of 20 (908 Views)
Helpful Answer
confirmed by K14182
‎19-03-2017 14:12

Re: On 200mb package, rarely get above 50mb, problem?

Some areas will be less impacted then others throughout the day.

Test your speed by wire as wireless will be slower.

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Registered: ‎19-03-2017
Message 3 of 20 (450 Views)

Re: On 200mb package, rarely get above 50mb, problem?

I've been told by a customer service representative that there is a 'traffic management fault' in our area but no details on when it will be fixed or anything.
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Registered: ‎20-03-2017
Message 4 of 20 (363 Views)

Re: On 200mb package, rarely get above 50mb, problem?

same i get >5mbs **bleep**
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Registered: ‎19-03-2017
Message 5 of 20 (303 Views)

Re: On 200mb package, rarely get above 50mb, problem?

Still waiting for a staff member to reply..
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Registered: ‎01-12-2013
Message 6 of 20 (298 Views)

Re: On 200mb package, rarely get above 50mb, problem?

They started lying again.. Virgin with speeds..
200 is virtual.. Only they owners enjoying full 200 or even more above 200.. For cust. will give shared.. I am on 150 and have 30-40 even midnight.. They taking pisss..
We now sharing between 3or 4 houses. As more and more cust. getting virgin
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Forum Team
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Message 7 of 20 (250 Views)

Re: On 200mb package, rarely get above 50mb, problem?

Hello K14182,

Thanks for posting and welcome to the community Smiley Very Happy

Sorry to hear about the problems with your connection. I'm sorry to report that we do have a fault in your area under ref: F004918867 which is due for review on the 17th May. This fault is responsible for reducing speeds, especially during peak time hours. If you bump this post on our after the review date, we will have more info.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Registered: ‎24-03-2017
Message 8 of 20 (242 Views)

Re: On 200mb package, rarely get above 50mb, problem?

Hi,

Based in Amersham Bucks.

Returning customer after trying BT for a while and signed up for 200mb gamer broadband.

I am not getting the same speeds as I did with BT. 48mb wireless in the same room on the same laptop as 54mb on BT via the phoneline, but am getting better upload speed 22mb as apposed to BT 12mb...But I did expect better than losing 150mb through my wireless router???

 

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Registered: ‎24-03-2017
Message 9 of 20 (203 Views)

Re: On 200mb package, rarely get above 50mb, problem?

So update on 3rd April..Today I am getting 4mb down and 5mb up, although last weeks test was 143mb down and 24mb up, all on the same laptop in the same location.

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Registered: ‎19-03-2017
Message 10 of 20 (194 Views)

Re: On 200mb package, rarely get above 50mb, problem?

Will I get compensation for this current issue?
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