Ombudsman complaints - what is the process? Your experiences?
01-01-201721:37 - edited 01-01-201721:39
I've contacted Virgin Media already several times due to a poor broadband service speed which has been mis-sold (i.e. sold in a decietful or misleading way (selling us a 100Mbps service that tops out around 3mbps whenever we want to use it - typical example here http://www.speedtest.net/my-result/5928919462, consistently poor over the two months I've been a customer)). I now want to complain to the obudsman services and get advice on what we do next however I can't find the complaints proceedure on the Virgin Media website, it just links back to visiting the community for help or contacting VM. I've searched on the forums and found a post by a moderator with a hyperlink meant to lead to the complaints proceedure but again it just loops back.
Apart from completely overstating the suggested broadband speed despite not having sufficient capacity to support even 5% of the touted speed during peak time Virgin Media have been very helpful. I'm simply complaining about being duped into buying a massively underperforming consumer broadband package.
What is the process for complaining to the Ombudsman?
Has anyone else gone through this process and has any advice?