Just been on phone to tech support to be told overutilisation issue is the problem (oh here we go again just over 2 years ago we had the same problem ) The fix date is june some time can a forum mod give the ref number for this as I bet the time will come and go just like the last time.....
I'm sorry to hear you're affected by this issue again, the reference for our current investigation is F003489118. Give us a call on 150 free from a VM line or 0345 454 1111 and we'll be able to sort a monthly credit for loss of service.
Give this thread a bump any time you'd like an update, and we'll check out the latest for you.
Thanks for getting back in touch, I hope you're well
I've taken a look into the fault for you, it's still ongoing at the moment but we have a review coming up on the 24th June. If you could bump this thread on or after the 24th we will have more information on the progress.
Thanks for your patience, and please remember to continue to call our Customer Service team for the loss of service credit to be applied to your account.
Speak with you soon,
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