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TomWiseOne
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Not yet hit anywhere near 200Mbps - Wireless and Wired tested

Network Logs:

2016-10-11 17:58:16.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-11 17:58:40.00 69010200 SW Download INIT - Via Config file
2016-10-11 18:12:58.00 69011200 SW download Successful - Via Config file
2016-10-16 18:30:36.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-17 23:09:24.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-18 18:52:03.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-20 09:44:39.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-20 09:44:39.00 84000500 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-20 09:44:39.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-20 09:44:40.00 84000500 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-20 09:44:45.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-20 09:45:22.00 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-24 13:33:30.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-25 05:16:46.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2016-10-26 12:46:49.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

I have checked the services page and nothing has been flagged up in my area. I have tried wired connection and could not get speedtest results above 100Mb and they all fluctuated from 10Mbps - 80Mbps but never stable and or anywhere near the 200Mb I am meant to be getting. 

My router is locked in on the correct speed but I do not appear to be getting 200Mb. I have a AC1200 Dual-Band WiFi USB Adapter so it is more than powerful enough to handle 200Mbps but again I only get between 40 - 80. 

So far not impressed, it seemed more stable on sky.

 

[MOD EDIT: Subject heading changed to assist community]

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Forum Team
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Re: Not yet hit anywhere near 200Mbps - Wireless & Wired tested

Hi TomWiseOne,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I've picked up an issue with the network in your area that's affecting your speed.

 

Ref.(F003954133)

Review date: 23 NOV 2016

 

Sorry for any inconvenience this has caused.

 

All the best

 

Josh


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Superuser
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Re: Not yet hit anywhere near 200Mbps - Wireless & Wired tested

@Josh_RW

Any elaboration on what type of fault this is?
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Re: Not yet hit anywhere near 200Mbps - Wireless & Wired tested

Hi Shafreya,

 

It's a high demand service fault affecting speeds at certain times of the day.

 

All the best

 

Josh


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Superuser
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Re: Not yet hit anywhere near 200Mbps - Wireless & Wired tested

Cheers Josh_RW Just thought the customer should have all the relevant information regarding the fault.

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