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sof1a
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Not getting what I'M pay for - VIRGIN MEDIA based in London

I have just recently upgraded from 150mbps to 200mbps 

but i notice this does not make any difference what's so ever, of speed i always check my speed with  different Broadband speed websites such as 

http://www.4gspeedtest.co.uk/

https://www.dorsetforyou.gov.uk/broadband/about/speeds

http://testinternetspeed.org/

http://www.which.co.uk/reviews/broadband-deals/article/broadband-speed-test

http://testmy.net/download

i avoid speed of me because it produces false results it's a liar!

And for best results i disable my apps and extensions and avoid using any programs running from the internet  so that it does not interfere with the speed test

I use a Wired Ethernet Cable as well as Wireless connection in the process of the Tests 

I'm thinking is it worth the extra i fork out for mmmmm i wonder?

 

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Becky1993
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Re: Not getting what I'M pay for - VIRGIN MEDIA based in London

Yes I think the same I'm only getting a good 30mbps and I'm paying a great deal for 200mbps my contract ends in November so without a shadow of a doubt I will be going else where I just can't see how they can get away charging all that money for something u are not getting it's day light robbery my mate is on talk talk and pays £10 per month and he's getting over 70mbps and mine is above £45 and I'm getting less it is not right there customer service team is a joke Vodafone have just learned the hard way with that maybe virgin will be next
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Forum Team
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Re: Not getting what I'M pay for - VIRGIN MEDIA based in London

Hi sof1a,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your broadband.

 

I've run diagnostics on your account and I can see an issue with your power levels that are likely causing the speed issues. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Vinny
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Re: Not getting what I'M pay for - VIRGIN MEDIA based in London

message posted 2 weeks ago  1 week later another customer view  -  9 mins ago a forum member test and reply !!!!!!!

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