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JamesButcher22
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Not getting 200mbps

Recently has 200mbps installed at my property which was an upgrade from 100mpbs VIVID service. I never seem to get close to 200mbps and especially in 'peak' times I get around 10mbps which is not good enough for the service that I am paying for.

I have seen responses on here from the VM team and would appreciate if they can check my local connection as there could be a local high peak time fault in my area that is causing slow speeds?
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Forum Team
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Re: Not getting 200mbps

Hi there JamesButcher22, 

 

Really sorry to hear about the fault experienced. 

 

I've had a look into this for you and I can see that you've called in to discuss this with the team. 

 

The equipment levels are not displaying any cause for concern at the moment and the network segment appears to be performing well.

 

Let me know if I can help with anything more, 

 

Nat_J


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JamesButcher22
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Re: Not getting 200mbps

Hi Nat,

Thank you for coming back to me, I am still getting slow speeds during peak times however. Can you please confirm there isn't a fault in my area with oversubscription to Virgin Media ?

Thank you
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Superuser
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Re: Not getting 200mbps

Are you testing wired or wirelessly?
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All posts made are personal opinions as I do not work for VirginMedia.
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JamesButcher22
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Re: Not getting 200mbps

Wired via a brand new cat 6 Ethernet cable to a windows 8 laptop
Which speed tests should I believe?
Is Speedtest.net an accurate representation of what speed I am getting from VM?
If not what site shall i use instead
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Re: Not getting 200mbps

Hi JamesButcher22,

 

Thanks for getting back to us and apologies you are still having issues with your broadband speeds.

 

I've checked the network and the traffic is running low which is great. I was unable to see any apparent issues that would cause these slow speeds.

 

We do advise using speedtest.net for any testing, so that's fine. Just make sure you use the default server. Have you tried a speed test whilst the Hub is in modem mode to see if there is a difference?

 

Let us know how you get on

Sam


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