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Slowinternet555
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Norwich Insanely Slow

Hi, so we got a speed boost a while ago and the internet was deffantly better for a few weeks but now it just getting silly now at peak times in barely getting 2mbs and I can't even connect a ps4 from down stairs and even during the day I'm only just getting 10mbs when we had the boost we were getting 50.
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Superuser
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Re: Norwich Insanely Slow

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub.

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Slowinternet555
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Re: Norwich Insanely Slow

We are connected wirelessly, wired would be a bit tricky due to the ps4 being Down stairs and the hub being up stairs.
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Superuser
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Re: Norwich Insanely Slow

Without testing the connection wired, then it is impossible to determine where the fault lies with any confidence.

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

Wireless reception is affected by many factors like Range, Client hardware, the Topograpy of your home, and the big killer, Wireless interference.

First of all, I would ensure the Hub is placed in a central, open position, away from obstacles and electrical devices.

You could try changing the wireless channel manually. Downloading a wireless scanner like InSSIDer for Windows or WiFiAnalyser for Android would help by showing you the surrounding wireless networks, the channels they are broadcasting on, and their signal strengths, so you can select the best wireless channel.

Setting the Hub's radio setting to 300Mbps (or 40Mhz channel) is not advised on the 2.4GHz band as it takes up over half of the available spectrum, making it prone to wireless interference..

I would also check for other sources of wireless interference such as A\V streaming devices, Baby monitors, Chordless phones, Microwave ovens, Plasma TVs, Security systems, etc.


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Slowinternet555
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Re: Norwich Insanely Slow

Thanks for reply here is the upstream and downstream.

US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 2 3 N/A N/A
Frequency (Hz) 39400000 Hz 32600000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM64 QAM64 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 38.5 dBmV 38.3 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A


DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 322750000 Hz 266750000 Hz 274750000 Hz 282750000 Hz 290750000 Hz 298750000 Hz 306750000 Hz 314750000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 36 29 30 31 32 33 34 35
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 7.8 dBmV 7.4 dBmV 7.6 dBmV 7.1 dBmV 6.4 dBmV 7.3 dBmV 7.5 dBmV 7.8 dBmV
RxMER (dB) 43.2 dB 43.9 dB 43.9 dB 43.8 dB 43.2 dB 43.1 dB 43.1 dB 43.2 dB
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Superuser
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Re: Norwich Insanely Slow

Stats look fine, but I wouldn't rule out a connection issue until the line has been tested with a wired device.

Someone from VM should pick up the thread in about a week and will take a closer look at your connection with their diagnostic tools.

In the meantime you could look at trying to optimise your wireless connection as I have outlined above.

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Forum Team
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Re: Norwich Insanely Slow

Hi Slowinternet555,

Welcome to our Forum and apologies for your recent poor broadband speeds. A peak time fault has already been reported for your specific area, ref: F004348186, and a network upgrade, to increase capacity and update existing hardware, is planned. 
At the moment though we are waiting for the necessary pre-upgrade work to complete - this situation will be reviewed at the beginning of March.
It is likely that a new review date will be provided at that time and, because this type of issue tends to have a lengthy lead time, you will be eligible for a monthly credit.

I'll send your details over to a team who will provide updates on the fault and offer credit advice, they should be in touch within a few days or so.

In the meantime I would recommend following griffin' s advice regarding wireless connections. 

All the best Smiley Happy


Jen
Forum Team



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