Hi, so we got a speed boost a while ago and the internet was deffantly better for a few weeks but now it just getting silly now at peak times in barely getting 2mbs and I can't even connect a ps4 from down stairs and even during the day I'm only just getting 10mbs when we had the boost we were getting 50.
Without testing the connection wired, then it is impossible to determine where the fault lies with any confidence.
Posting some basic diagnostic info may help.
Navigate to the hub's GUI using http://192.168.100.1 Don't log in, click the Router Status button in the top right of the screen. Copy \ Paste the Downstream, Upstream, and Network Logs.
Don't worry about the formatting.
Wireless reception is affected by many factors like Range, Client hardware, the Topograpy of your home, and the big killer, Wireless interference.
First of all, I would ensure the Hub is placed in a central, open position, away from obstacles and electrical devices.
You could try changing the wireless channel manually. Downloading a wireless scanner like InSSIDer for Windows or WiFiAnalyser for Android would help by showing you the surrounding wireless networks, the channels they are broadcasting on, and their signal strengths, so you can select the best wireless channel.
Setting the Hub's radio setting to 300Mbps (or 40Mhz channel) is not advised on the 2.4GHz band as it takes up over half of the available spectrum, making it prone to wireless interference..
I would also check for other sources of wireless interference such as A\V streaming devices, Baby monitors, Chordless phones, Microwave ovens, Plasma TVs, Security systems, etc.
Welcome to our Forum and apologies for your recent poor broadband speeds. A peak time fault has already been reported for your specific area, ref: F004348186, and a network upgrade, to increase capacity and update existing hardware, is planned.
At the moment though we are waiting for the necessary pre-upgrade work to complete - this situation will be reviewed at the beginning of March.
It is likely that a new review date will be provided at that time and, because this type of issue tends to have a lengthy lead time, you will be eligible for a monthly credit.
I'll send your details over to a team who will provide updates on the fault and offer credit advice, they should be in touch within a few days or so.
In the meantime I would recommend following griffin' s advice regarding wireless connections.