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stumanc
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Non materialising 'free' speed upgrades

I'm still on 'fibre20' even though a year ago I eventually got the 'free' upgrade to 50mb (after calling because using the upgrade link on my account page gets nowhere!) But then the speed randomly dropped back to 20mb! Now for a couple of months I've been using the upgrade link for 'super fibre 70' through my account page, I get an email to confirm my 'order' and then no other communication! Nothing happens!! Nothing other than the bill creeping up!!! Why are bills going up and promises of speed upgrades not materialising?

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Forum Team
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Re: Non materialising 'free' speed upgrades

Hi stumanc

Thanks for getting in touch with us on the forums about the speed boost.

I can see this has been an ongoing issue and would like to see if we can support you further.

For me to do so I'm going to send a private message to you in the up on the top right of the forums and if you could get in touch with me on this that would be great Smiley Happy

I hope to catch you soon.

Take care.

Karen_A
Forum Team

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