I'm still on 'fibre20' even though a year ago I eventually got the 'free' upgrade to 50mb (after calling because using the upgrade link on my account page gets nowhere!) But then the speed randomly dropped back to 20mb! Now for a couple of months I've been using the upgrade link for 'super fibre 70' through my account page, I get an email to confirm my 'order' and then no other communication! Nothing happens!! Nothing other than the bill creeping up!!! Why are bills going up and promises of speed upgrades not materialising?