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Going-slow
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No service problems, but cannot find server

In Swindon - Broadband going incredibly slowly, couldn't find a server to do a speed test, time out message, cannot find server messages. When it did find a test server download speeds looked good, but I still couldn't find anything on the Internet. Had been running fine.

Started a test of my service. It abandoned after about 25% and told me "we are trying to fix your problem" waited more than the required 10 minutes. Still not right

Is this a common problem. Normally service slows during the evening, but by 10:30 tonight it was unusable, and has remained that way for an hour.

But the official status is "No known problems" 

 

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Going-slow
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Re: No service problems, but cannot find server

 
We're trying to sort it out for you
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Re: No service problems, but cannot find server

Hello Going-slow,

 

Thanks for posting and welcome to the forum Smiley Very Happy

 

Sorry to hear about the poor service you're experiencing at the moment, I know this is frustrating.

 

I've tried to check your connection but your Superhub is currently 'non contactable' which means I'm unable to get readings from it.

 

I'll need to perform further checks so I'll drop you a PM (purple envelope, top right).

 

Catch up with you soon,

Take care.

 

Heather_J

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