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Neal-UK
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Message 1 of 14
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No Internet - Burnley, Lancashire

Our internet has dropped and we are facing the green flashing light on the router. We've tried restarting the router but still the internet is down.

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Steveburnley1
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Message 2 of 14
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Re: No Internet - Burnley, Lancashire

I'm in Burnley. Same problem. Not internet lastnight all the way till this morning. And now I don't even get 1 meg totally unusable. Got engineer booked for Fri. Not impressed as this broadband is not cheap!
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Neal-UK
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Message 3 of 14
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Re: No Internet - Burnley, Lancashire

Well Customer Services said last night that someone had cut through a cable so that is why the internet was intermittent....

Today it's apparently due to the power cut in parts of Burnley town centre...

On Sunday i'm guessing it will be down to pigeons excrement on the switch box Smiley Wink


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Steveburnley1
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Message 4 of 14
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Re: No Internet - Burnley, Lancashire

Thanks for replying I'm using 4g on my phone its just unusable i was on phone to virgin and they asked for a speed test and that took ages to load the page. They did mention they were doing work in the area. If that was the case why would I need an engineer next Friday lol
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Neal-UK
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Message 5 of 14
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Re: No Internet - Burnley, Lancashire

There's also a utilisation problem in certain areas of Burnley and new cables are being worked on so we've heard. I was given a date of around May 2017 for our services to be at what they should be.

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Steveburnley1
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Message 6 of 14
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Re: No Internet - Burnley, Lancashire

Think my internet is ok now. They did mention something in may to me to make it better. Nice to make us wait 3 months to get what we should.
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Vic_The_Click
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Message 7 of 14
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Re: No Internet - Burnley, Lancashire

Fingers crossed ........

I've been having problems all week, now getting 2 mbps downloads !

Better still, I can't connect to the hub on 192.168.0.1 - 'Timeout' is all I get.  How the fork can it timeout from 30ft away at 300mbps wifi ?

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voicon
Up to speed
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Message 8 of 14
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Re: No Internet - Burnley, Lancashire

Are you in modem mode (using your own router)?

 

IP address changes in modem mode to 192.168.100.1

 

 

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Vic_The_Click
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Message 9 of 14
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Re: No Internet - Burnley, Lancashire

HAHAHA

Just got 2 'badges' awarded by the forum.  Sod that, I want the service I'm paying for.

Oh, forgot to mention, running equipment test at the moment and it says 

We're trying to sort it out for you

That's good to know.  $10,000,000 question is SORT WHAT ?

 

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Vic_The_Click
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Message 10 of 14
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Re: No Internet - Burnley, Lancashire

Nope. on wifi.

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