This will be quick, four engineers have come and none of them was capable enough to solve my problem, I'm paying for 100mbps and receiving less than 10, sometimes less than 1 and can't even open YouTube. I feed up with engineers coming to my house, changing the router and saying "oh its a problem in the area" even though every time I talked with an agent from the chat they told me that there was no problem in the area. The last engineer came and took 20 minutes to do NOTHING, this problem has been going since November I don't even know why I still using this service, it is literally pathetic that 4engineers could not fix this, I am amazed.
For the first couple of months, the speed was pretty good it ranged from 50 to 115 (most of the times 80). But now is unusable most of the times.
I don't know what to do because I can't end the contract since I would have to pay an early disconnection fee for the remaining duration of the contract, (which is a scam if you ask me) and I'm sorry but I won't be giving money away for free like that.
The funniest thing is that every time the engineer came, the speed went up to normal for a couple of hours or a day. I guess will have to keep calling engineers every day until the problem is solved. It's nice that engineers don't cost me anything apart from a headache.
Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 Fault reported 09th December 2014 Fault ticket raised January 2015 Deferred to May 2015 Deferred to 12th August 2015 Deferred to 14th October 2015 Deferred to 4th November 2015 Deferred to mid April 2016 Deferred to 06th of July 2016 Deferred to 31st September 2016 Deferred to 30th November 2016 Deferred to 15th February 2017 Deferred to 12th July 2017 Deferred to 20th September 2017
WHAT AN ABSOLUTE JOKE THIS IS.
2 YEARS and counting.
How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.
CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco Upgraded to 20 downstream channels completed 18th October 2016 Upgraded to 16 downstream channels August 2016 (From 8) F004332353 High Utilisation closed on August 1st 2016 - Fault reference F003508309 ticket was closed in ERROR!!!!!! -