Nice service Virgin Media, getting 1 instead of 100
This will be quick, four engineers have come and none of them was capable enough to solve my problem, I'm paying for 100mbps and receiving less than 10, sometimes less than 1 and can't even open YouTube. I feed up with engineers coming to my house, changing the router and saying "oh its a problem in the area" even though every time I talked with an agent from the chat they told me that there was no problem in the area. The last engineer came and took 20 minutes to do NOTHING, this problem has been going since November I don't even know why I still using this service, it is literally pathetic that 4engineers could not fix this, I am amazed.
For the first couple of months, the speed was pretty good it ranged from 50 to 115 (most of the times 80). But now is unusable most of the times.
I don't know what to do because I can't end the contract since I would have to pay an early disconnection fee for the remaining duration of the contract, (which is a scam if you ask me) and I'm sorry but I won't be giving money away for free like that.
The funniest thing is that every time the engineer came, the speed went up to normal for a couple of hours or a day. I guess will have to keep calling engineers every day until the problem is solved. It's nice that engineers don't cost me anything apart from a headache.
Re: Nice service Virgin Media, getting 1 instead of 100
With the issues you are having Virgin Media would allow you to leave without any fees just request a fualt ticket and speak to Virgin Media retention's department over the phone.
It is a strange one however as you say none of your neighbours have the same issues but you also say that the engineers have said there is problems in your area......
If it is indeed a SNR issue I am surprised they have allowed it to continue for so long.
As I see it you have 2 choices ask Virgin to let you leave with no penalty or stay and demand a fault ticket and estimated fix date along with compensation by credit to your bill.
Good luck with whatever path you take.
This is the poor quality of my Superhub 3 connection
Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 - Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET
However thanks to BT Fibre Broadband I can actually game without lag