Welcome to our lovely forum, I am so sorry you are having problems with the connection we will do our best to help.
Thank you for posting the levels, the downstream signal level (the level of the signal received at the hub) is too low, we like it to be between -6 and +10 so that is probably the best place to start. I will send you a forum private message (envelope top right) to arrange an engineer appointment to investigate further.
Hi ..I am in area 22 and have had this problem for a few months now...every day, around 930 am i have to reboot the router, either because the 2.4GHZ wifi is non responsive or the 5GHZ has dropped off the network list, there is nothing showing on the test and calling 150 doesn't find anything from there end. any ideas would be appreciated
Really sorry to hear you're having trouble with your connection.
I've run a diagnostic on the equipment and it's currently showing offline. I'd like to arrange for one of our technicians to take a look at this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out