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pjdavies61
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New super hub needs rebooting everyday

Hi...

just updated the new superhub2 self installation a week ago and after a few hours of normal operation performance seems to collapse with extreme slow response on wifi

a reboot clears the problem..  

 

i know the levels are important but have no idea what's right or wrong.

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 266750000 274750000 282750000 290750000 298750000 306750000 314750000 322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 9 10 11 12 13 14 15 16
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) -7.55 -7.55 -7.98 -8.16 -8.01 -8.12 -8.00 -7.70
RxMER (dB) 36.17 36.39 35.97 35.97 36.39 36.39 36.39 36.61
Pre RS Errors 805 666 450 397 309 299 327 304
Post RS Errors 288 284 296 300 306 286 319 291

 

Super Hub
Sign In
Upstream
home
Router Status
Upstream
Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 2 N/A N/A 4
Frequency (Hz) 35800000 N/A N/A 53700000
Ranging Status Success Other Other Success
Modulation 64QAM N/A N/A 64QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 50.75 N/A N/A 53.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

© 2010 Virgin Media. All rights reserved.

 

 

 

 

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Re: New super hub needs rebooting everyday

Hello pjdavies61

 

Welcome to our lovely forum, I am so sorry you are having problems with the connection we will do our best to help.

Thank you for posting the levels, the downstream signal level (the level of the signal received at the hub) is too low, we like it to be between -6 and +10 so that is probably the best place to start. I will send you a forum private message (envelope top right) to arrange an engineer appointment to investigate further. 

 

Speak soon.

Nicola

Virgin Media Forum Team
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pjdavies61
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Re: New super hub needs rebooting everyday

Thanks - its always below -6 when I look on the status page so thanks...will look at message.

Paul

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Re: New super hub needs rebooting everyday

Good morning Paul

 

I have booked you an engineer please check your private messages for details. 

Do let us know how it goes and if you need further help in this thread.

 

Wishing you a pleasant weekend.

 

Nicola

Virgin Media Forum Team
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pjdavies61
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Re: New super hub needs rebooting everyday

Engineer visited today and adjusted things locally and in cabinet..very helpful so hopefully all sorted!.

Downstream levels look as if they are now where you say they should be!.

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 202750000 210750000 218750000 226750000 234750000 242750000 250750000 258750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 1.49 1.21 0.98 0.68 0.41 0.39 0.34 0.22
RxMER (dB) 37.09 37.09 36.39 36.61 36.61 36.61 36.84 36.84
Pre RS Errors Reset Counter 13040 10986 3175 11347 10410 10499 10690 10826
Post RS Errors Reset Counter 7162 7946 661 8375 7609 7717 7735 7895

 

Many thanks

Paul

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Message 6 of 8
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Re: New super hub needs rebooting everyday

Morning Paul

 

Thank you for the update, pleased the visit went well and all the levels are sorted, fingers crossed.

 

Have a nice weekend.

Nicola

Virgin Media Forum Team
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icapple
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Re: New super hub needs rebooting everyday

Hi ..I am in area 22 and have had this problem for a few months now...every day, around 930 am  i have to reboot the router, either because the 2.4GHZ wifi is non responsive or the 5GHZ has dropped off the network list, there is nothing showing on the test and calling 150 doesn't find anything from there end. any ideas would be appreciated

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Re: New super hub needs rebooting everyday

Hi icapple,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on the equipment and it's currently showing offline. I'd like to arrange for one of our technicians to take a look at this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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