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Spikecast
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New property high latency?

Hi,

 I had my virgin media install last week and I was wondering if someone could run some tests as my latency over the last few days seems fairly high and my xbox one was reporting packet loss. Not sure if there are any faults on my line perhaps?

 

Many thanks

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Andruser
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Message 2 of 6
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Re: New property high latency?

Shouldn't be any OBVIOUS latency and packet loss on a new install (minor issues caused by the Hub 3, but that's a separate matter).  The forum staff will get round to doing a remote line check, may take a day or four depending on their workload.  

Things you can do are take a trip over the thinkbroadband.com, create an account and start a broadband quality monitor (BQM).  That'll give you a good view of how your connection latency and packet loss are over a period of time, and people round here can help if you post a snapshot of your BQM after twenty four hours or so.

The other thing is to post your router status here.  Type 192.168.0.1 into your browser, don't need to log in, just click on "Check router status", and post the upstream and downstream data.  That'll help the clever people see if you've got any issues around power levels or signal to noise ratio.

 

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Re: New property high latency?

Hi Spikecast,

 

Thanks for posting!

 

I'm sorry to hear you've had trouble with your connection.

 

I've run diagnostics on your equipment and everything is looking healthy at the moment. How has it been since posting?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: New property high latency?

Hello,

Yes the Internet seems better but the V6 does stutter on recordings occasionally.
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Re: New property high latency?

Hi Spikecast,

 

Thanks for getting back to me!

 

I'm glad to hear your broadband is working better.

 

The recording issue could be an issue with the V6 hard drive. How often do recordings stutter? Do you notice any pixelation on normal channels?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 6 of 6
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Re: New property high latency?

Hi Josh,

It doesn’t appear to do it during normal chnnels just recordings on occasion.

Thanks
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