I had my virgin media install last week and I was wondering if someone could run some tests as my latency over the last few days seems fairly high and my xbox one was reporting packet loss. Not sure if there are any faults on my line perhaps?
Shouldn't be any OBVIOUS latency and packet loss on a new install (minor issues caused by the Hub 3, but that's a separate matter). The forum staff will get round to doing a remote line check, may take a day or four depending on their workload.
Things you can do are take a trip over the thinkbroadband.com, create an account and start a broadband quality monitor (BQM). That'll give you a good view of how your connection latency and packet loss are over a period of time, and people round here can help if you post a snapshot of your BQM after twenty four hours or so.
The other thing is to post your router status here. Type 192.168.0.1 into your browser, don't need to log in, just click on "Check router status", and post the upstream and downstream data. That'll help the clever people see if you've got any issues around power levels or signal to noise ratio.