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skydive80
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New install but slow Broadband

Hi I had virgin installed today and my broadband Vivid 200 is up and down and most ever I got is 131mb and it ranges from 35mb to 131mb, it was a new install and virgin have just come to the area so it can't be over subscribed. Please advice?
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Re: New install but slow Broadband

Hi skydive80,

 

Welcome to the Community!

 

really sorry to hear you're having trouble with your new install.

 

I've run some diagnostics on your equipment and everything is looking great at the moment. your levels are all as they should be and there are no issues with the network in your area.

 

Are you connecting wired or wirelessly?

 

I'd like you to try a speed test with the hub in Modem Mode to see what results we get.

 

Speak soon Smiley Very Happy

 

Josh


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