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phasmatis
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New Install Vivid 200 Slow

Hi,

I have just had Virgin media installed in area 24 and I do not get more than 30-40 MBs.  There is a bizarre issue where speedtest.net shows 200Mbps but every other speedtest site is showing 30-40Mbps.  The best alternate I have used to test is fast.com.

I have also tried downloads from apple, microsoft various akamai servers and i have my own dedicated VPS with a 300Mbps link.  All downloads from these servers are showing poor speeds.

Internet browsing also appears to be clunky.  I have done ALL the usual troubleshooting tests via cable etc (I am an IT Manager by trade)

I never had these issues with BT Infinity and am not wanting to pay for a service that is not delivering anything near to what i am paying for.

This is a new install so i have a week or so to cancel if any of the moderators would be able to offer some advice or assistance it would be greatly appreciated.

A final note a mate of mine with Vivid has NO issues with the speedtests mentioned above and we have also tested at the same time.  I have screenshots to prove this if anyone is interested.

Please help, as I don't want to cancel.

Regards,

 

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pete7049
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Message 2 of 7
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Re: New Install Vivid 200 Slow

Does any of this sound the same as what you're getting? http://community.virginmedia.com/t5/Speed/Very-poor-HTTP-download-speed/td-p/3026879

 

F003443743. December '14 - May '17.
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Karenxxx
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Message 3 of 7
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Re: New Install Vivid 200 Slow

I did the same left sky to save money and virgin said it be faster lies lies lies now I'm with them for 17mths believe I'm counting the mths
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James908
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Message 4 of 7
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Re: New Install Vivid 200 Slow

Im having similar issues on vivid 200 yet speed test shows 200mbps but  fast.net shows speeds in the 20 of Mbps a second the same on most websites

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phasmatis
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Message 5 of 7
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Re: New Install Vivid 200 Slow

Speedtest.net is the only site that shows 200Mbps it looks as though there is traffic management policy on their network to prioritise speedtest.net.
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phasmatis
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Message 6 of 7
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Re: New Install Vivid 200 Slow

Thanks Pete7049 thats the exact same issue!  So are my options deal with it or cancel?

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pete7049
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Message 7 of 7
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Re: New Install Vivid 200 Slow

Pretty much that mate. Virgin are still scratching their collective heads over it.

F003443743. December '14 - May '17.
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