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write_mem
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New Broadband Installation......Speed Dropping Significantly

Hi,

Wondering if someone could shed some light on the below errors seen on my Superhub 3.0 during the middle of the night, which this morning has lead me to believe to be the cause of my Vivid100 speed now working at 10Mb/s

The installation took place yesterday and as the engineer left I did perform a speed test to a local data centre and got 100Mb/s download.

Numerous issues then yesterday afternoon with the Superhub dropping internet connectivity and all connectivity to wireless/wired devices

2017-01-29 01:44:33.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:44:38.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:44:57.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:44:57.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:45:13.0082000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:46:04.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:46:04.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:46:18.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:47:33.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:48:06.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:48:06.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:49:22.0068000100DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 01:50:53.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 02:06:19.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 02:06:23.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 02:06:24.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 02:06:43.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 02:07:35.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 02:07:35.0084020300MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-01-29 02:08:45.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Dave_cq
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Re: New Broadband Installation......Speed Dropping Significantly

It would be useful to see your Upstream and Downstream data if you could post those please.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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write_mem
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Re: New Broadband Installation......Speed Dropping Significantly

Hi

Primary Downstream Service Flow
SFID13292
Max Traffic Rate110100000
Primary Upstream Service Flow
SFID13291
Max Traffic Rate6400000

 

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write_mem
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Re: New Broadband Installation......Speed Dropping Significantly

Cable Modem Status
Item Status Comments
Acquired Downstream Channel(Hz)
299000000
Locked
Ranged Upstream Channel(Hz)
39400000
Locked
Provisioning State
Online
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write_mem
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Re: New Broadband Installation......Speed Dropping Significantly

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 299000000 2 38.6 256 qam 7
2 323000000 2.2 40.3 256 qam 10
3 315000000 2 40.3 256 qam 9
4 307000000 2 40.3 256 qam 8
5 291000000 1.7 38.6 256 qam 6
6 283000000 1.9 38.9 256 qam 5
7 275000000 1.5 38.9 256 qam 4
8 267000000 1.5 38.6 256 qam 3
9 259000000 1.4 38.9 256 qam 2
10 251000000 1.5 38.6 256 qam 1
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