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kevinaaron
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New 200mb broadband. Slow!

Hi all. Much the same as many others here I am experiencing significantly lower speeds than expected. I live in an area that has been newly cabled/cabbed and had the VIP package installed yesterday 23/03. Initially I was getting speed test results (over wifi) of 200mb+. Later in the afternoon this dropped considerably to between 80-90mb. I spent 45 minutes on the phone to VM, isolated everything from my wired and wireless network except my PC which was booted in to Safe Mode with Networking to rule out anything leeching bandwidth. After the 45 minutes I was told to allow the line to settle for 24 hours. On testing today both wired and wireless, I was again able to get in to the high 100mbs - 200mb in the very early morning and late evening. It has now dropped back off to 90mb again.

I would really appreciate someone taking a look at my numbers and advising. I am hoping to have a resolution/answer before my cooling off period expires on the contract. It isnt really acceptable to me to receive half of what I expected for the majority of the time.

WIRED RESULTS.

IP_ADDRESSTEST_DATETIME_ZONEDOWNLOAD_MEGABITSUPLOAD_MEGABITSLATENCY_MSSERVER_NAMEDISTANCE_MILES
*********3/23/2017 4:41 PMGMT94.7912.119Kingston upon Hull50
 3/23/2017 4:53 PMGMT93.5512.3416Manchester100
 3/23/2017 4:58 PMGMT94.2412.3416Manchester100
 3/23/2017 5:14 PMGMT94.2812.3324Carlisle50
 3/23/2017 5:19 PMGMT94.4612.2216Manchester100
 3/23/2017 5:22 PMGMT94.7712.2617Manchester100
 3/23/2017 5:29 PMGMT94.3612.2716Manchester100
 3/23/2017 5:31 PMGMT94.2512.3916Manchester100
 3/23/2017 5:41 PMGMT92.3112.2215Manchester100
 3/23/2017 5:49 PMGMT94.5612.2116Manchester100
 3/23/2017 5:51 PMGMT94.2912.316Manchester100
 3/23/2017 5:58 PMGMT93.9512.3216Manchester100
 3/23/2017 6:02 PMGMT93.712.2816Manchester100
 3/23/2017 6:10 PMGMT93.5912.3516Manchester100
 3/23/2017 6:13 PMGMT94.2912.2116Manchester100
 3/23/2017 6:16 PMGMT91.4212.2818Manchester100
 3/23/2017 6:20 PMGMT94.0512.3415Manchester100
 3/23/2017 6:23 PMGMT93.5612.3516Manchester100
 3/24/2017 4:08 PMGMT92.5212.3118Manchester100
 3/24/2017 4:16 PMGMT93.712.3516Manchester

100

 

WIRELESS RESULTS

Date,ConnType,Lat,Lon,Download,Upload,Latency,ServerName,InternalIp,ExternalIp

Date,ConnType,Lat,Lon,Download,Upload,Latency,ServerName,InternalIp,ExternalIp

"2017-03-24 16:18","Wifi","54.52871","-1.31405",87.83,13.19,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 15:50","Wifi","54.52812","-1.31494",80.72,12.95,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 15:28","Wifi","54.52809","-1.31493",89.58,13.00,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 15:18","Wifi","54.52854","-1.31520",74.72,13.20,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 14:31","Wifi","54.52826","-1.31509",87.04,13.33,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 14:23","Wifi","54.52835","-1.31502",71.05,13.04,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 14:17","Wifi","54.52813","-1.31496",86.63,13.10,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 14:16","Wifi","54.52825","-1.31491",98.64,13.04,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 08:37","Wifi","54.52824","-1.31485",212.79,12.60,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 07:28","Wifi","54.52812","-1.31496",206.84,12.59,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 06:48","Wifi","54.52813","-1.31504",182.31,13.14,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 06:28","Wifi","54.52793","-1.31490",169.49,13.47,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 00:17","Wifi","54.52815","-1.31496",209.42,13.19,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 00:15","Wifi","54.52818","-1.31495",202.95,13.15,17,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-24 00:14","Wifi","54.52818","-1.31495",181.46,13.06,18,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-23 19:13","Wifi","54.52817","-1.31499",95.80,13.20,18,"Manchester","192.168.0.13","*.*.*.*"

"2017-03-23 18:37","Wifi","54.52795","-1.31491",88.68,13.29,17,"Manchester","192.168.0.11","*.*.*.*"

"2017-03-23 17:50","Wifi","54.52822","-1.31483",103.45,12.39,17,"Manchester","192.168.0.11","*.*.*.*"

"2017-03-23 17:19","Wifi","54.52821","-1.31488",88.48,12.80,18,"Manchester","192.168.0.11","*.*.*.*"

"2017-03-23 16:44","Wifi","54.52834","-1.31518",76.50,12.75,17,"Manchester","192.168.0.11","*.*.*.*"

"2017-03-23 14:48","Wifi","54.52804","-1.31501",208.93,13.27,17,"Manchester","192.168.0.11","*.*.*.*"

"2017-03-23 14:24","Wifi","54.52817","-1.31504",205.96,13.14,18,"Manchester","192.168.0.11","*.*.*.*"

"2017-03-23 13:50","Wifi","54.52810","-1.31507",207.24,13.25,19,"Manchester","192.168.0.13","*.*.*.*"

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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kevinaaron
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Re: New 200mb broadband. Slow!

ROUTER STATUS

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

1323000000-1.438.6256 qam16
2315000000-1.438.6256 qam15
3307000000-1.738.6256 qam14
4291000000-2.437.3256 qam12
5235000000-1.437.6256 qam5
6227000000-1.237.6256 qam4
7219000000-0.738.6256 qam3
8211000000-0.238.6256 qam2
9203000000038.6256 qam1
10299000000-237.6256 qam13
11283000000-237.6256 qam11
12275000000-1.738.6256 qam10
13267000000-1.238.6256 qam9
14259000000-138.6256 qam8
15251000000-138.6256 qam7
16243000000-1.438.9256 qam6

 

Network Log Date And Time Error Number Event Description

2017-03-23 13:44:48.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 13:45:11.0069010200SW Download INIT - Via Config file
2017-03-23 13:45:25.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 13:45:25.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 13:45:26.0084000500SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 13:45:31.0084020200Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 13:46:12.0069010400SW Upgrade Failed Before Download - Server not Present
2017-03-23 13:46:12.0069010600SW upgrade Failed before download -TFTP Max Retry Exceeded
2017-03-23 14:12:16.0069010200SW Download INIT - Via Config file
2017-03-23 14:20:20.0069011200SW download Successful - Via Config file
2017-03-23 15:58:20.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 16:24:29.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 16:24:29.0068010600DHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:22.0084020100Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
1970-01-01 00:01:37.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 18:47:49.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 18:59:07.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-23 18:59:07.0068010600DHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-24 03:29:48.0084000700RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-03-24 11:57:50.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: New 200mb broadband. Slow!

Hi there kevinaaron,

 

Welcome to the community and thanks for posting.

 

I'm sorry to see you are experiencing slow broadband speeds during the evenings.

 

I've checked your connection for any issues and the line/hub have come back as fine. I was unable to detect any faults on the network that would cause this.

 

If you can, the next time you notice the change in speeds complete a speed test whilst the Hub is in modem mode and the PC/laptop in Safe Mode with Networking, to see if there is a difference please. Do you notice this on all your devices? Does it happen every evening?

 

Let me know how you get on

Sam

 

 


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