Menu
Reply
  • 2
  • 0
  • 0
Emmastevengill
Joining in
138 Views
Message 1 of 4
Flag for a moderator

Never reached 200mb that I pay for

Hi, I am paying for 200mb broadband but we have never had even 100 and it is hard wired to our pc. It has been checked at various times of the day too! I'm really unhappy paying for a service I have never received
0 Kudos
Reply
  • 1.36K
  • 75
  • 316
cje85
Knows their stuff
131 Views
Message 2 of 4
Flag for a moderator

Re: Never reached 200mb that I pay for

As you've never reached 100Mb, it's quite likely that the PC and/or ethernet cable can only support 100Mbps. This will give a maximum speed of about 90Mb.

Have a look on your Superhub where the ethernet cable is conected, is the light yellow or green? Yellow means it is being limited to 100Mb by the cable or PC.

  • 2
  • 0
  • 0
Emmastevengill
Joining in
106 Views
Message 3 of 4
Flag for a moderator

Re: Never reached 200mb that I pay for

Thank you, I will check this out x
0 Kudos
Reply
  • 7.26K
  • 306
  • 520
Forum Team
Forum Team
91 Views
Message 4 of 4
Flag for a moderator

Re: Never reached 200mb that I pay for

Hi Emmastevengill,

 

Welcome to the Community!

 

Some great advice there from cje85. Let us know how it goes!

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply