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eejaydubya
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Narrow Band

ok.  for a while now, 3 months, I've consistently got below 100mb speed on my 150mb account.  When I say below I'm talking 70mb is a good day.  Today I'm just getting 20mb. I'm thinking that I should start getting a rebate based on speed I'm actually getting vs what I'm paying for.  This is especially galling when I get calls offering an upgrade to 200mb...what for?

Does anyone feel the same?  

 

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Re: Narrow Band

Hi there eejaydubya,

 

Really sorry to hear about the connection fault experienced.

 

I've located your account and can see that there is a high demand for our service in your area under the fault ticket reference F004180429, with a review set for 12/04/2017. With this, you might find that your Virgin Broadband, Virgin TV or TiVo® interactive services are a bit slow at certain times of the day.

 

I'm very sorry for any inconvenience caused.

 

Let me know if I can help with anything more,

 

Nat_J


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