Menu
Reply
  • 20
  • 0
  • 0
gbrit99081
Joining in
88 Views
Message 1 of 2
Flag for a moderator

NN2 on 200mbps network, only getting 2/3mbps

hello

Im on the 200 Mbps network, I live in Northampton NN2. At the moment I'm only getting 2/3 Mbps, I rang virgin last night, only to be told that's its due to too many users in my area.

its so slow waiting for web pages to load, surely I'm not getting what I'm paying for? Any

suggestions?

 

 

 

 

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
61 Views
Message 2 of 2
Flag for a moderator

Re: NN2 on 200mbps network, only getting 2/3mbps

Hi gbrit99081,

 

Thanks for posting on the community. It's nice to have you back here.

 

Sorry to read that you are having issues with your broadband connection.

 

I've managed to locate your account and noticed a high peak time traffic fault in your area that is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004101146 and with a review date of 30th November.

 

Do you only notice these speeds during peak hours or can it be throughout the daytime also?

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply