Thanks for posting on the community. It's nice to have you back here.
Sorry to read that you are having issues with your broadband connection.
I've managed to locate your account and noticed a high peak time traffic fault in your area that is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004101146 and with a review date of 30th November.
Do you only notice these speeds during peak hours or can it be throughout the daytime also?