I am writing because I am unhappy with how my broadband is being delivered to my house. I am on the 70mbps plan, which is supposedly a fibre/copper combi-connection (even though its advertised as fibre). This is fine, I can get 70mbps (ethernet and wireless) throughout the day, however once it is past 7 - 8pm at night the speeds drop considerably to below 10mbps. This is happening maybe 5 nights out of 7 a week. I am over it.
I have called tech support in the past and been through all the rigmarole of keeping on top of my complaints, which does indeed pay off with discounts. But now I am sick of doing this. I don't want to have to call up and log a complaint with virgin media customer support. It is disruptive to my night and can take a significant amount of my time. AND it is stressful. I propose a solution to you. I can log my complaints here, on this thread, and YOU can pass this info onto your customer support team, and they can work out the discount.
Welcome back to the community and thanks for posting.
Many apologies for the slow broadband speeds you are currently experiencing.
From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004051826 and with a review date of 9th November.
One of my colleagues will be in touch shortly with more information in regards to this issue.