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hhassan113
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My internet keeps cutting off every 5 minutes

Hi my internet keeps dropping every 5 minutes and comes back on and repeats the process. It's been happening for several days now ad have tried to call but they take very long to answer and am very busy at work which is inconvenient for me please help thank you!

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Re: My internet keeps cutting off every 5 minutes

Hi hhassan113,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that'll need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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