Hi, We have been having this issue where our modem fails to connect properly.
Most of the time it does one of two things exactly. Firstly only ONE upstream will lock giving us our full 150mb speed but the connection timing out every 10 seconds with t4 errors.
If it does this on the first boot of the day its guaranteed to when after multiple restarts it finally locks the 2nd upstream channel. To only give us 1/15th of our actual download speed for the rest of the day. (upload and ping are fine)
Would very much like to get this sorted. Im thinking its a power level issue with the modem.
Here is the routers info from it locking both streams but giving only 1/15th our acvtual speed for the day.
Thanks for the post! I am sorry to hear about your issues with your broadband not being able to connect most days. I apologise for any troubles incurred.
I have tested things from here and I can see that your Hub is offline, is this due to it being switched off from your end? If so, please respond to me here at a time when it will be on and available for testing and I'll have a look for you.
If it is not due to it being switched off from your end, then I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there if it's not due to it being switched off from your end and I'll get the engineer booked for you.
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