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JohnBlaney
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Mega Slow Broadband

I pay for the SuperFibre 70 service, so why is my download speed is constantly less than 15mbs and my upload speed less then 3mbs? And don't tell me it's 'up to 70mb' because that won't cut it. This is barely better than dial up and certainly not what Virgin Media's glossy adverts suggest it delivers.

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Forum Team
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Re: Mega Slow Broadband

Hi there JohnBlaney,

Welcome to the community and thanks for posting.

My apologies you are experiencing slow broadband speeds. 

Looking at your connection, the downstream power levels are too low and the upstream too high. As this can have an impact on your connection, I would like to arrange an engineer appointment to adjust these. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

Hope to hear from you soon

Sam


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