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hillj
Joining in
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Making a complaint

can anyone advise how or what the procedure is to making a complaint about the rubbish service I have received since signing up to Virgin in August 2016. My contact at Virgin is not getting back to me or replying to my emails!

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Superuser
Superuser
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Re: Making a complaint

The VM complaints procedure is documented here:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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