Why is it that there is a known issue in the Liverpool area causing extremely low broadband speeds (e.g. often 1.5Mbps-7Mbps on a 50Mbps service) which has been going on since June, does this never show as a "known issue" on the service status page?
Also, does anyone know how to progress my complaint on this matter? I have spent hours upon hours to the phone getting passed round from various departments who are unable to help but are adamant they are passing me through to the people who can. Whenever I ask for a manager I get told none is available but I will get a callback. I have only ever received one such callback (this morning) which I was not available to take as I had requested it for yesterday evening. I have even taken to emailing the CEO and got the anticipated response that it had been passed over to his team who would be in touch. Sadly, two weeks later and they are yet to bother.