Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004966276) . Our technicians are working to get this resolved as soon as possible and have set a review date of 10th May.
I'm really sorry for any inconvenience this may cause.
All the best
Tech fan? Have you read our Digital life blog yet? Check it out
So when I rang and spoke to a technician the other day and he said there was nothing working and was really rude to me he was just being really unhelpful and useless? Will I be compensated for this as it is an inconvenience as I'm paying for something I am not getting and it will be like this for 4 more months!?!?