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gweahman
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Low peak time speeds , less than 10mb on 100mb package

Hi there , could someone please have a look into this . In the morning , I am getting 105mb but in the evening it is down to 10 or below .

Is there a over utilisation issue again in the area ? 

Thanks

 

Graham

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Re: Low peak time speeds , less than 10mb on 100mb package

Hey Graham,

Thanks for your post Smiley Happy

Really sorry for the slow speeds you're experiencing. I've just taken a look and I'm sorry to confirm that we're working on a fault in your area at the moment that can cause slow speeds, especially during peak time hours. The fault ref is: F004529419 and it's due for review on the 30th Aug.

Please accept my apologies for any inconvenience caused and keep in touch for updates.

Take care.   

Heather_J

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gweahman
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Re: Low peak time speeds , less than 10mb on 100mb package

Hi Heather ! 

Thanks for the reply , does that mean that the fault will be fixed at that date ?

Thanks again 

Graham 

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