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apackford
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Losing broadband

Everyday i lose broadband at least 3 times a day, sometimes for 5 minutes sometimes hours, i am getting very close to leaving and going back to sky. It may not be as fast but sky never once went off in 8 years. i have complained and virgin said will will send engineer guess what never arrived saying that if fault is resolved the visit gets cancelled. if the fault is there at sometime during the day how is it resolved.

I forgot to mention that virgin now want to charge more for the bad service i am getting too. this if laughable

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Re: Losing broadband

Hello apackford,

Thanks for posting and a big welcome to the Community Smiley Very Happy

Sorry to hear about the problems with your connection. I've just taken a look and everything looks normal from our end. Are you using your wireless or hard-wired connection when you notice the problems?

Hope to hear back from you so we can continue to investigate.

Take care.

Heather_J

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apackford
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Re: Losing broadband

Hard wired

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Re: Losing broadband

Thanks for this information apackford,

 

I've had a look into this for you and everything appears to be spot on at the moment.

 

How has your connection been since posting?

 

Are you having this issue with more than one device?

 

Nat_J


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apackford
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Re: Losing broadband

Every time i complain about the disconnections they do not seem to happen for a few weeks

 

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apackford
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Re: Losing broadband

supprise not complained for a few weeks now, guess what speed slowed right down and disconnecting again just about had enough

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Re: Losing broadband

Apologies for the continued issues experienced apackford,

 

I'm still struggling to locate any cause for this at the moment.

 

Are the disconnections happening via more than one device?

 

Nat_J


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