Thanks for coming by to us here and welcome to the Community
I'm very sorry to hear that you've been having some speed issues there in the home, especially in the evenings.
I've tested the connection and the Hub is testing well, which is always a good sign.
Unfortunately I did notice a fault at the address and the network team planning to undertake some broadband upgrades to support the increased demand for our services in your area. When completed, any slow speeds you may be experiencing (particularly at peak times such as evenings and weekends) will be resolved.
The Networking team will be carrying out some work on this as soon as possible. Someone will be with you regarding the outage in question F002394690.
Sorry to hear that problems are ongoing for you, I know how frustrating that must be.
Our engineers are still working on F002394690, at the moment we have a review date of 27/01/2016. There aren't any further updates just now, but we'll keep an eye on things for you and provide you an update once we know more.
If you want to check on things in the meantime, feel free to give this thread a bump.
We are now at the end of Feb and things seem to be getting worse rather than better. Any news on that fix that was supposed to be completed? Last couple of evenings has been dreadful. Buffering all the time.
Need to get this sorted ASAP or I guess I'll have to find an alternative.
I've run some checks and can see you're affected by a different fault to the OP. The reference for your fault is F004176727 and the current review date is 23/03/2016, could I ask you post a new thread for any updates on that please, so we can keep this thread relevant to the issue that's affecting markironside.
In regards to your loss of speeds, I don't see any reasons for this on the network or the hub. All the stats look good when I test things, could you let us know if that persists please?