I'd just like to take this opportunity to make the following extremely clear: for the entirety of the time that I have reluctantly used virgin media (2 years), I have been, and still am, a very unsatisfied customer.
More than that, in fact: virgin media has deeply printed the impression on me of providing an embarrassment of a service and, accordingly, I am a little embarrassed to be associated with it.
I am presently paying £45 a month for an unused phone number, a TV package which as far as I am aware is Freeview (excluding Netflix), and 1Mbps broadband. How utterly tragic it is that I feel obliged to spend some of my Friday evening telling you.
What exactly will be done about this farce? This is not rhetorical - please, someone, tell me, so I can finally end our long-lingering relationship or be reassured there is a speck of sense somewhere in what you offer.
And please, please, please STOP wasting so much paper in order to share your chronically idiotic offer letters with me.
In regards to the high peak time traffic fault, this is a review date and can be subject to change due to the work that is required. To discuss this further I have sent you a PM (purple envelope icon, right corner).
With relation to the contract we are unable to process this online and I would advise to call through to our Customer Services department on either 150 free from a Virgin Media landline or 0345 454 1111 to discuss this further.