Really sorry to hear you're having trouble with your connection.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004803071). Our technicians are working to get this sorted and have set a review date of 15th March.
I can also see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
Tech fan? Have you read our Digital life blog yet? Check it out
Ok great. Engineers will took care of the fault starting from 15th March.
But why do I need to pay for the service which your company does not provide anymore?? I am a good customer, always paying on time cause I had no reasons to complain. But now I am expecting some discount.
I am waiting for private message or call from customer service regarding discounted bill or I'll need to cancel direct debit.