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reektan
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London SE12 Speed

Hi there,

Recently moved from W13 which had an oversubscribed UBR so was hopeful sticking with Virgin wouldn't be a mistake. However, since moving my 200mb services I only ever see around 100mb in the early hours. In the evening it goes down to 10-20mb and you can barely do 2 things at once such as stream a video on YouTube and play a game.

Can anyone advise if there are issues in SE12 with over utilization ?

Cheers

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Re: London SE12 Speed

Hiya reektan,

 

Thanks for taking the time to post on the community.

 

I'm sorry to read that you are experiencing slow broadband speeds.

 

From checking your connection, there is a high peak time traffic fault in your area. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004110347 and with a review date of 29th March 2017.

 

I will pass this across to one of my colleagues who will be in touch with more information.

Regards

Sam


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