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Otisboy
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Lights on virgin hub 3.0

Hi all,

Having a head ache with my new service. Called activation number and had signal sent but all I am getting is the wifi light on continually and internet light flashing. Left hub for ages but no further forward.

Thanks in advance.
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Forum Team
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Re: Lights on virgin hub 3.0

Hello Otisboy

 

Welcome to our forum, I am sorry you had problems with activation. I can see that the hub is locked on at the moment however the downstream power levels are a bit too low and the upstream too high. This would tend to suggest too much line loss and it will be best to let one of our engineers take a look please.

 

I will send you a forum private message to arrange an appointment should you wish it. Please reply when you have a moment.

 

Thank you

Nicola

Virgin Media Forum Team
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