Since July there have been slow speeds or unable to connect (I called about this) I have had to use all my data on my mobile to work and play. Please can someone advise when the problem that pops up every time I run a test with the virgin website. I haven't wasted time or money calling for virgin to comfirm there is a fault I do hope I will be compensated for the length of time the service has been not functioning correctly.
Yes still so slow I have having use my data on iPads and phones as extremely slow and takes ages to load pages.
EE is for G inside is faster than my Wi-Fi even with every device is turned off and only one device using it I've just had to spend 6 pounds on the data bundle to increase my limit as I have to use the data at home
When using the TV it also takes ages to load each individual page
I have run numerous tests through my virgin media account which I'm sure you would be able to see to show every time I have checked sometimes it does say there is a fault and sometimes it says there is not a fault but every time Internet is quite slow .
I checked your account and can see an issue with the upstream power levels and there has been a high amount of T4 time-outs within a short space of time. For this I would like to arrange an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.
In the meantime have you completed speed tests through a wired connection to see what speeds you achieve?