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zorba1970
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Less than 20mbps on 200mb connection

My connection is so slow its pretty unusable if more than one person in the family tries to use it at once.

I am supposed to have a 200 mb connection but right now I am getting http://www.speedtest.net/my-result/5540658787

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zorba1970
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Message 2 of 23
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Re: Less than 20mbps on 200mb connection

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)266750000234750000242750000250750000258750000274750000282750000290750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID51234678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-0.94-1.13-1.06-0.89-0.69-0.80-0.59-0.68
RxMER (dB)38.2637.9437.9437.9438.6138.9838.2638.61
Pre RS Errors60060257112551175598591610
Post RS Errors59858357112551175591591610
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zorba1970
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Re: Less than 20mbps on 200mb connection

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID1N/AN/A3
Frequency (Hz)46200000N/AN/A32600000
Ranging StatusSuccessOtherOtherSuccess
Modulation16QAMN/AN/A16QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)41.75N/AN/A41.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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Superuser
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Message 4 of 23
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Re: Less than 20mbps on 200mb connection

Power levels look fine.

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equiped with a gigabit ethernet network card.

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zorba1970
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Re: Less than 20mbps on 200mb connection

Connected via a wired connection.

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Superuser
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Re: Less than 20mbps on 200mb connection

Do you get the slow speed only in the evening or all the time?

 

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zorba1970
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Message 7 of 23
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Re: Less than 20mbps on 200mb connection

Never get 200mb. Best I have seen is just over 100 around 6am

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Superuser
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Message 8 of 23
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Re: Less than 20mbps on 200mb connection

I take it you are connecting directly to the hub.

The 100Mbps max. could be a hardware limitation such as you only have a 100Mbps ethernet adapter in your device or your Ethernet cable is faulty or not Cat5e or better.

The speed dropping in the evening is more worrying, as this could indicate a contention issue. These issues can take a long time to resolve. A VM Forum Team member should pick up the thread in a few days time and check your local connection.

In the meantime, posting a tracert to www.bbc.co.uk will give a very rough picture of your connection, starting a broadband quality monitor here would give a more detailed insight. You will need to enable Respond to ICMP requests in the advanced section hub's GUI, or disable the firewall if you have the Hub 3.

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zorba1970
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Message 9 of 23
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Re: Less than 20mbps on 200mb connection

I'm connecting directly to a gigabit port using Cat6 cable.

 

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.5.1]
2 244 ms 65 ms 75 ms cpc18-fare7-2-0-gw.6-1.cable.virginm.net [82.19.156.1]
3 187 ms 184 ms 184 ms cosh-core-2a-xe-122-0.network.virginmedia.net [80.3.160.121]
4 * * * Request timed out.
5 108 ms 109 ms 121 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
6 110 ms 84 ms 113 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
7 83 ms 81 ms 70 ms 212.58.239.249
8 * * * Request timed out.
9 88 ms 82 ms 104 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 62 ms 91 ms 61 ms 132.185.255.165
11 71 ms 87 ms 73 ms bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]

Trace complete.

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zorba1970
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Message 10 of 23
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Re: Less than 20mbps on 200mb connection

I have tried a different cable by the way so I know its not that.

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