Lag and ping spikes while playing online games such as battlefield 3
I have joined VM for five months. The broadband is up to 200Mbps. I am satisfied with the download speed. However, there is always a lag while I play Battlefield 3. The ping shown in the Battlefield 3 is 30 to 50. However, ping spikes up to 120 can be observed sometimes. This caused obvious lag during the game. I was really disappointed about it because I can see the lag almost every time I play the game.
I used BT (up to 76Mbps) last year and the ping was around 8 to 20 and no lag or ping spikes were observed in most of the time.
Moreover, when I test broadband speed, I compared the data of VM with those of BT and found that my current VM has higher average ping than previous BT's data.
How can I solved the problem? Do I need VM to send an engineer to check the cable?
My region is W8,London and my area reference is 21.