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akaak
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Lack of communication

Hello

Virgin have been experiencing a server problem in NW6 for some time. This results in the service dropping out and then coming back a minute later - which is a little infuriating when you're listening to the radio.

I rang up to find out what was going on and, after going through the usual checking the line and router, the secret list of issues was checked and this was on it.

The target date for a fix was mid-Feb. I didn't expect a fix by this date but was told I would be kept informed of progress. End of Feb now and haven't been told a thing. How difficult is it for a Media company to send out Service emails? Have others experienced this appalling lack of communication?

 

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Re: Lack of communication

Hey there akaak,

Thanks for joining the forum Smiley Very Happy

Sorry to hear about the fault in your area, I know this can be irritating.

I've checked on this and I can see the fault under ref: F004810872 which is due to be reviewed on the 12th April. I'd also like to apologise for the lack of communication. If you keep in touch with us we will be more than happy to provide progress updates when the fault ticket is reviewed in April.

Thanks for your patience,

Take care.

Heather_J

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