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BE43
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L36 - Trace Route Time outs, connection dropping

Here are 2 trace routes


C:\Users\John>tracert virginmedia.com

Tracing route to virginmedia.com [62.254.123.91]
over a maximum of 30 hops:

1 4 ms 2 ms 3 ms 192.168.0.1
2 16 ms 10 ms 11 ms 10.6.136.1
3 15 ms 11 ms 15 ms pres-core-2b-xe-704-0.network.virginmedia.net [62.252.42.101]
4 * * * Request timed out.
5 12 ms 36 ms 24 ms manc-bb-1d-ae0-0.network.virginmedia.net [62.254.42.118]
6 14 ms 18 ms 18 ms know-dcore-1b-pc1.network.virginmedia.net [212.43.162.54]
7 General failure.

Trace complete.


C:\Users\John>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.78]
over a maximum of 30 hops:

1 6 ms 3 ms 4 ms 192.168.0.1
2 14 ms 11 ms 15 ms 10.6.136.1
3 11 ms 28 ms 17 ms pres-core-2a-xe-705-0.network.virginmedia.net [213.104.74.237]
4 * * General failure.

Trace complete.

What is the issue here, I have rebooted the hub to try and resolve this.

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: L36 - Trace Route Time outs, connection dropping

Hi BE43, 

Thanks for getting in touch! I am sorry to hear about your issues with your connection dropping. I apologise for any inconvenience caused.

I have run some checks on your connection from this side and I can see a number of time outs inside the Hubs logs, I would need to arrange for an engineer to attend and investigate things further for you. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. 

Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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