Eight days into speed being around 2Mb rather than usual 70+. This follows supposed speed upgrade. As ever I think Virgin has over-sold capacity. Every one on the help line gives a different excuse. Anyone else having issues?
I've located your account and I can see the network issue the team have described to you - Ref.(F004733459). This work consists of upgrades to support the increased demand for our services in your area.
I've also checked your power levels and they all seem to within spec at the moment.
I'm really sorry for any inconvenience this may cause.
All the best
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