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Area20-KT19
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KT19 Area 20 broadband issues

Hello,

Please can someone there at Virgin Media tell me what the issue is in KT19 Area 20, constantly slow broadband speeds every evening. Normally 0.5mb to 3.5mb from what is supposed to be 50mb, this has been tested through ThinkBroadband on a wired connection. It's been happening for over a year. I'm told it's 'utilisation issues' over the phone and keep getting random fix dates with no change to the service. I get faster speeds on my mobile.

Thanks

 

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Re: KT19 Area 20 broadband issues

Hi Area20-KT19,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F002977692). Our technicians are working to get this resolved and have set a review date of 8th March 2017.

 

The technicians are upgrading the network in your area to support the increased demand for service in your area.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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Area20-KT19
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Re: KT19 Area 20 broadband issues

Hi Josh,

A quick search of this fault reference on these community pages and on Twitter, shows it has been in existance since March 2014, please can you stop fobbing us off with these pointless 'review' dates and fault references.

Please can you give a proper explanation?

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