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Strellj
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Just bought Vivid 200 Gamer - Getting 28 mb/s

Hi,

I have just had VIVID 200 Gamer installed today and its just not very quick. Have done multiple tests and it averages out at 23mb/s

Can this be looked into please as I was getting faster speeds with Plusnet for 30% of the price!

I will be cancelling within my 14 days if this is resolved.

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Bestie
Fibre optic
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Re: Just bought Vivid 200 Gamer - Getting 28 mb/s

What are you using to test? are you Wifi or Wired?

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Just bought Vivid 200 Gamer - Getting 28 mb/s

Hi Strellj, 

Thanks for the post! I am sorry to hear about your issues with slow speeds, I apologise for any inconvenience caused.

I have tested things from here for you and I noticed that your Hubs logs seem to show a number of T3 time outs inside, I would like to arrange for an engineer to attend and investigate this further for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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