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vmisafjoke
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Message 1 of 17
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Joke speeds Hemel HP1 again since sunday 200mb = 5mb

Joke speeds Hemel HP1 again since sunday 200mb = 5mb

 

Keep popping up briefly in afternoon then crash internet down network faults blah....faults then get "fixed", 2 hours later, happens again, VM fault status shows no faults yet whole area virtually down again.

 

This has been happening every weekend / start of week for weeks in this area, complete F joke sort it out VM.....oh and as well as cutting speeds down to circa 5mb download, ping times double.

 

Thanks Virgin.

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vmisafjoke
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Message 2 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

Now down to 2.5mb and ping tripled.

Can anyone advise how to get account credit for this ongoing crapness?

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leeguk
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Message 3 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

In Hemel also.  I got great speeds today working from home, I saw 70 MBps download speed, fastest I've ever seen.

Currently speeds are 1.85 Mbps down, and lots of pauses delay with stream or browsing the web.

I guess the network cannot handle peak time traffic at the moment, it was okay for me until a few weeks ago, now it's too slow to use in the evenings.

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vmisafjoke
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Message 4 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

WHY ARE WE WAAAITING ....COME ON VM GIVE US OUR BROADBAND

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oracle57
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Message 5 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

Just up the road...

Speed has just gone down to below 1Mbps.

Was working fine until beginning of month now it is really unusable!

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DMented
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Message 6 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

This Area 31?

0.47mbps here. Smiley Very Happy

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Moonrises
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Message 7 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

HP2 here, speeds over 120 mbps a few months ago; been at 2-3mbps most of the day; now 0.5!!!
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shorty46
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Message 8 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

AL1 as well, appalling for days now. According to the notification I got this morning the fault was rectified, only for me to get home from work to an even slower connection than yesterday, which according to my account page is known and will be fixed tomorrow morning. I'm bored of new ecuses every day, am considering going back to 5mb BT line - at least i got that most days, rather than paying for 100mb and getting less than 2. I have had to resort to hotspotting my mobile phone to access 4g to get an important task completed. VM should be ashamed of themselves - cable being outperformed by 4G.

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rob_levine
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Message 9 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

AL3 too. <5Mb/s

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vmisafjoke
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Message 10 of 17
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Re: Joke speeds Hemel HP1 again since sunday 200mb = 5mb

Yep, it is happening EVERY WEEK for 2-3 days as per my initial post.

 

Notice the lack of VM tech forum team addressing this, or confirming HOW WE GET OUR MONEY REFUNDED FOR THIS POOR SERVICE

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